How Digital-Only Banks Are Redefining Customer Service
From AI to 24/7 access—learn how neobanks are redefining customer service and leaving legacy banks behind.
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Adyen Enhances Partner Program to Fuel Growth and Customer Success
Adyen, the global financial technology platform for leading businesses, today announced the launch of its newly enhanced global Partner Program. The program is designed to empower Adyen’s partner network of over 1000 businesses and drive greater success for joint customers globally through deeper collaboration. The evolved program provides a comprehensive framework of resources, support, and incentives, enabling relevant partners to benefit from Adyen’s single platform and deliver exceptional value to their shared customers. Recognizing the...
Glia Named to 2025 AIFinTech100 for AI Customer Interaction Leadership
Award Highlights Glia’s Success in Automating and Elevating Customer Interactions With AI Built for Financial Services
Empowering Customers to Realize the Full Value of Loyalty Programs
Loyalty program value gap affects engagement, customer retention, and loyalty ROI across fintechs and banks.
VisitorsCoverage Honored with Stevie® for Outstanding Customer Support
VisitorsCoverage, a global travel insurance marketplace and a pioneer in insurtech, is proud to announce that it has earned a Bronze Stevie® Award for Customer Service Team of the Year at the 2025 American Business Awards®. Such prestigious recognition reflects VisitorsCoverage’s ongoing commitment to delivering exceptional customer support in the often complex and high-stakes world of travel insurance. The company’s award-winning customer service team is composed of licensed insurance experts who go above and beyond...
IBAT Partners with HC3 to Enhance Customer Statement Experience
HC3 offers Texas community bankers a streamlined approach to make an impact on customers using statement composition, mailers, and electronic delivery
Finastra enhances LaserPro, adds customer benefits to the cloud solution
More than 75 banks and credit unions have moved to the system's cloud model since its launch, benefitting from the new features after fast migration times
Zywave Wins Five 2025 Stevie® Awards for Sales & Customer Service
Insurtech awarded top honors in Customer Service Transformation category
BaaS Leader Synctera Raises $15M; Signs Bolt, Its Largest Customer To Date
The $15M investment, co-led by Fin Capital and Diagram Ventures, combined with signing its largest customer to date, Bolt, and partnership with Hawk, a pioneer in the use of AI in fighting financial crime, cements Synctera’s leadership position in BaaS and embedded finance.
intelliflo redblack delivers 110+ customer-driven product enhancements
intelliflo, the global cloud-based technology solution for financial advisors, today announced that it has delivered more than 110 enhancements in the past year to intelliflo redblack, the company’s award-winning rebalancing and trading solution. Approximately 75% of these enhancements stemmed directly from customer feedback, highlighting intelliflo’s commitment to shaping its technology in line with the needs of financial advisors. These enhancements have resulted in notable efficiency gains for advisors across the country, allowing them to spend...