Why Financial Institutions Need an Industry-Specific Approach to Benchmarking Customer Interactions
Financial institutions need industry-specific benchmarks to measure customer interaction value and drive loyalty effectively.
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OVERCOMING COMPLEXITY TO DELIVER OUTSTANDING CUSTOMER ONBOARDING EXPERIENCES
Streamline fintech customer onboarding with mobile messaging for enhanced security, reduced friction, and improved satisfaction.
The Unseen Link: Connecting ITAM, Employee Satisfaction, and Fintech Customer Experience
See how robust IT Asset Management (ITAM) solutions can elevate employee experience, directly impacting customer satisfaction and driving fintech success.
NYCM Insurance Enhances Digital Experience for Customer Convenience
NYCM Insurance, trusted provider of home, auto, and business insurance within New York state, proudly marks its 125th year while making significant enhancements to its digital experience. Known for its long-standing dedication to customer care, NYCM is reinforcing its commitment to customer convenience. Since its founding in 1899, the company has remained committed to delivering genuine care to individuals and communities. As NYCM celebrates this significant milestone, it continues to evolve, now offering a comprehensive digital...
Jeri Larsen strengthens LoanPro executive team as Chief Customer Officer
LoanPro, the API-first, modern lending and credit platform, announces that Jeri Larsen has joined their executive team as Chief Customer Officer. Jeri brings extensive experience in customer relationship management, sales, and consulting — with a proven track record of driving success in the tech industry. Most recently, she served as Chief Operating Officer at YouScience. Prior to that, Jeri served as the SVP of Sales Operations and Development at MX, where she optimized sales operations...
Avalara Enhances Support with Generative Chat for Customers & Partners
New AI-powered assistant 'Avi' is available in the Avalara Global Support Portal and the Avalara Portal product interface making it faster and easier for customers and partners to find answers and resolve issues
Marqeta Announces New Customer Swiss4
Marqeta continues its European bookings momentum with Swiss4, powering a bespoke combination of financial services and personalised high-end experiences for its customers.
Business Intelligence Group named Kasasa for Customer Service Excellence
Award-winning financial services and technology provider for community financial institutions recognized as Organization of the Year for its excellence in customer service
Pinnacle Bank Partners with CorServ to Implement a Modern Credit Card Program for Commercial, Business and Consumer Customers
CorServ, a company that empowers banks and fintechs with payment programs, has partnered with Pinnacle Bank ($2 billion in assets) to launch a comprehensive credit card program for its commercial, business and consumer customers. Pinnacle Bank, headquartered in Elberton, GA, has been locally owned since 1934. Pinnacle Bank recently transitioned from its previous Agent Bank program to CorServ’s Account Issuer program. Pinnacle Bank’s commercial customers can now take advantage of better choices of credit card...
SAP Acquires WalkMe to Boost Customer Experience and AI Offerings
SAP SE announced that the companies have entered into a definitive agreement under which SAP will acquire WalkMe, a leader in digital adoption platforms (DAPs). WalkMe’s solutions help organizations navigate constant technology change by providing users with advanced guidance and automation features that enable them to execute workflows seamlessly across any number of applications. This results in higher adoption of the underlying application and as such drives value realization. The Executive and Supervisory Boards of...