dLocal, a leading payments platform that connects global businesses with emerging markets, and Western Union, a leading international money transfer company, today announced a strategic alliance to enable digital payment methods on Western Union’s online platforms in Latin America.
Regional strategic impact
The agreement aims to provide Western Union customers with a more agile and modern payment experience, aligned with local habits and preferences. It incorporates alternative and locally relevant payment methods—such as cards and bank transfers—into the brand’s digital channels across countries like Chile, Mexico, Peru, Panama, Argentina, and Brazil, with strong potential for further regional expansion.
This collaboration between dLocal and Western Union will expand the range of payment solutions for remittance customers. It will grant greater autonomy to choose how, when and from where to manage their international money transfers, according to their preferences and needs.
Additionally, the alliance will promote the growth of the digital ecosystem in Latin America, generating new business opportunities in segments with high adoption of digital solutions.
“The collaboration with Western Union represents our commitment to boost digital remittances in emerging markets, helping to reduce costs, speed up transfers and offer payment options tailored to users’ local preferences,” said Joaquin Moreno, VP of Sales America. “By integrating our payments network into their platform, we are facilitating not only access to local and alternative payment methods but also enabling a better remittance sending and receiving experience in Latin America.”
“Behind each money transfer there is a story that unites families and communities. Our goal is to provide more and better solutions to give our customers a superior experience,” said Mauricio García, Interim President of Western Union for the Latin American and Caribbean region. “This alliance fills us with pride, as it brings us closer to the purpose of facilitating meaningful connections, through modern, accessible and personalized financial services,” he added.
This collaboration comes at a pivotal moment for the region, where remittances and digital channel adoption continue to accelerate. In 2024, Latin America and the Caribbean reached a record-breaking USD 161 billion in remittances, according to the Inter-American Development Bank, with nearly half of these transactions already conducted through digital platforms. Through this integration, dLocal and Western Union take a significant step forward in supporting this transformation and enhancing the experience of the millions who depend on these services every day.
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