AFR Insurance has partnered with InvoiceCloud, an EngageSmart (NYSE: ESMT) solution for online bill payment services, to launch an enhanced online billing and payment system for AFR Insurance customers. The new online payment portal launched on February 22. AFR customers who wish to register for online bill payment and other convenient payment options and scheduling features can visit the new payment portal here.
AFR Insurance implemented InvoiceCloud to provide a more user-friendly and streamlined portal with diverse payment options so customers can pay in whichever way is most convenient for them. The new system from InvoiceCloud includes the ability to make payments via online, text, digital wallet, PayPal, Venmo or phone. With AFR’s previous billing partner, credit cards and checks were the only two options customers had to pay their premiums. InvoiceCloud also includes the ability to set up automatic payments, schedule payments on specific dates of the month, and opt in to paperless billing. AFR will also be able to send policyholders payment reminders digitally and more frequently.
“Our ethos is all about the personal touch and it’s essential that any new partner or service we bring into the relationship with our customers goes beyond just the transactional benefit,” said AFR Insurance Chief Financial Officer, Bernadette Autrey.
All policyholders will need to register for online account access and to update payment preferences here.
About InvoiceCloud:
InvoiceCloud, an EngageSmart solution, is the leading provider of online bill payment services. Founded in 2009, the company has grown to be one of the leading disruptors in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions put customer experience first. By switching to InvoiceCloud, clients improve customer engagement, loyalty, and efficiency while reducing churn and missed payments in the process. With over 2,100 clients across the US and over 50 million payments processed annually, InvoiceCloud is one of the most secure, innovative, and inclusive fintech solutions in the market. To learn more, visit www.InvoiceCloud.com.
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