CorVel Corporation (NASDAQ: CRVL), a national provider of risk management solutions, and Bass Pro, a privately held retailer specializing in outdoor recreation, received the 2022 “Risk Management Team of the Year” award, given by Business Insurance’s U.S. Insurance Awards.
Bass Pro has always been an advocate of ensuring that workers with serious injuries receive the most appropriate care and monitoring for a faster, optimal recovery. The U.S. Insurance Award-winning program incorporates innovative technology and communication tools to better track temporary total disability (TTD) claims. A dedicated team of CorVel’s nurses and coordinators works closely with adjusters, providers, and employees to ensure an effective and timely return to work and maximum medical improvement.
Early intervention and communication starting with the intake process and continuing Advocacy 24/7 are credited with guiding patients to the right providers at the onset of the claim. The addition of a follow-up by the nurses and the support team ensures that the injured worker feels cared for by their employer, leading to better outcomes and a 41% drop in litigated claims since the program began.
“We are excited to receive this award in partnership with CorVel,” said David Jones, Director of Risk Management at Bass Pro. “I am very proud of our team and their passion for delivering the best care in the most timely manner for our injured Outfitters. This initiative was truly a team effort of our Bass Pro Safety, Human Resources, Operations, and Workers’ Compensation Coordinator teams, our dedicated CorVel adjusters and nurse case managers, and the innovative thought leadership of our account management team.”
“David Jones and his team at Bass Pro provided the impetus for this program, which enabled our nurses to make a real difference in the care and recovery of their employees with injuries,” commented Michael Combs, CorVel’s President and CEO. “We are delighted to see this partnership recognized for its innovation and results.”
Over the last two years, the program delivered outstanding results and significant savings:
- Case management costs are down $110,000 from 2019 and savings are up $1,500,000.
- Narcotics usage dropped from 18.4 percent to just 3.7 percent of claims.
- Usage of CorVel’s Advocacy 24/7 Nurse Triage program increased with more than 80 percent of claims initiated through this program.
- Collaboration between the teams resulted in a decrease of 50 percent of injured workers on the TTD report, leading to faster return to work and lower medical costs.
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