California Credit Union announced that it has launched VoiceID, a new technology solution enabling its members to verify their identity through their voice when calling the credit union.
Through VoiceID, the unique characteristics of each individual’s voice are used to confirm their identity, allowing immediate access to accounts without the need to enter passwords or answer security questions. Beyond adding more convenience for members, the service further secures member accounts. Like a fingerprint, each individual’s “voiceprint” is unique and virtually impossible to replicate, adding an extra layer of security to protect against unauthorized account access.
“We are continually innovating to bring our members greater value from their credit union, leveraging new technology solutions to enhance their banking experience. We’re excited to launch this new service that not only makes it easier for members to access their accounts, but also increases their security,” said California Credit Union President/CEO Steve O’Connell. “Through this new service and our other technology partnerships, we will continue to take a user-centric approach to providing a best-in-class, personalized digital experience for every member.”
Recognizing that technology plays a pivotal role in enhancing the member experience, California Credit Union established a dedicated Innovation Department to drive its efforts to deliver efficient, convenient, and personalized digital experiences for its members. Its focus on launching new technology solutions and developing fintech partnerships has significantly enhanced its online banking platforms, mobile applications, and self-service options, along with internal technology systems geared to improve the member experience.
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