CLARA Analytics (“CLARA”), a leading provider of artificial intelligence (AI) technology for insurance claims optimization, announced two pivotal executive hires. Robin Spaulding, CPCU, AIC, has joined CLARA as Chief Insurance Officer, and Greg Toll has been named CLARA’s Vice President of Sales for Self-Insured. Together, they add decades of leadership experience to CLARA.
The two executive hires add to CLARA’s arsenal of insurance experts who have developed the leading AI claims intelligence platform that has improved outcomes with claim guidance and document intelligence. Ms. Spaulding will advise clients on operational best practices to fully leverage AI opportunities as they transform their claims operations, while Mr. Toll will play a lead role in executing CLARA’s aggressive growth strategy in the rapidly expanding self-insured segment. The appointments come as CLARA was recently named one of the World’s Top Insurtech Companies of 2024 by CNBC and Statista.
“The insurance industry is a complex ecosystem that requires expertise and real-world experience to understand the tightrope claims professionals walk to improve their claim outcomes while providing a leading customer experience,” said CLARA CEO Heather H. Wilson. “Robin and Greg have walked in their shoes as former adjusters, claim supervisors at carriers, brokers, and third-party administrators. They know this industry inside and out and have embraced our mission. They will be excellent champions for CLARA as we continue to create and bring to market products that move the needle for the industry.”
Ms. Spaulding is a seasoned insurance executive with deep domain expertise in property and casualty insurance. Over the course of her career, she has done what she describes as “almost every claims job from claim rep trainee to VP,” making her the ideal choice for Chief Insurance Officer at CLARA. Ms. Spaulding worked at multiple carriers and TPAs along with a managed care organization before becoming Divisional Vice President of Claims at Great American Insurance Company. After devoting many years as a multiline claims professional, she then served as an insurance consultant. In that role, she helped her clients design future state strategies and target operating models along with executing insurance platform implementations. Most recently, Ms. Spaulding was the Global Head of Claims for Capgemini’s insurance practice in the financial services division. She holds a Bachelor of Science in business administration with a major in marketing from Drake University.
Mr. Toll is an experienced VP of Sales with a demonstrated history of success in the insurance industry, dramatically growing revenue for his organizations. He joined CLARA after serving as Senior Vice President at Marsh. Prior to Marsh, Toll held senior leadership positions at Broadspire and York Risk. He also was Vice President of Carrier Relations at CorVel Corporation. Mr. Toll began his career at Liberty Mutual Insurance as a claims adjuster before becoming a claims manager at United Heartland. He holds a Bachelor of Science in communications from the University of Wisconsin-Milwaukee and an MBA in insurance risk management from Concordia University-Wisconsin.
CLARA leverages cutting-edge AI technologies to transform casualty claims processes, empowering insurance carriers, MGAs, reinsurers, and self-insured organizations with claim intelligence. The company’s mission is to enhance outcomes for carriers, customers and claimants alike as it solves some of the biggest challenges in insurance today and shapes the future of claims.
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