InsuranceCovéa chooses Guidewire to improve the customer experience

BusinessWireFebruary 2, 20223 min

Covéa, a French mutual insurance group bringing together the MAAF, MMA and GMF brands, and Guidewire Software, Inc. (NYSE: GWRE), today announced that Covéa has selected, on behalf of its MMA brand, Guidewire solutions for its claims management platform, and improvement of the digital experience of its policyholders, as well as the Salesforce FSC integration connector.

With Guidewire, MMA wants to:

  • Renovate its compensation IT system with an integrated platform;
  • Improve the customer experience, thanks to enriched and well-structured screens, intuitive ergonomics, and real-time operational monitoring;
  • Optimize the management of claims through improved flows and alerts;
  • Allow teams to focus on higher value tasks through a unified system and greater automation.

“We have followed a long process of evaluating the solution and finally selected Guidewire because of its functional completeness, its ease of configuration, and its demonstrated ability to equip large insurance groups and to offer a roadmap rich in innovations,” says Pascal Martinez, CIO of Covéa.

“We would like to thank Covéa for having selected Guidewire and for placing their trust in our solutions to serve their development strategy in property and casualty insurance,” announced Emmanuel Naudin, Regional VP, Sales, Guidewire, EMEA. “We look forward to supporting Covéa in their objective of modernizing their activities and in the ambition to offer their members advanced and value-added digital products and services.”

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