Glia, the leader in unifying AI and human agents to automate and elevate customer interactions, has been named to the AIFinTech100 list for 2025. Selected by a panel of industry experts and analysts, the annual list recognizes the world’s most innovative AI technology companies for financial services.
As financial institutions evaluate the transformative value of AI, Glia stands out for helping organizations deliver both speed and quality simultaneously with AI that automates customer interactions, elevates agent performance and transforms reporting and insights for leaders.
“Financial institutions have long faced an impossible choice between operational efficiency and customer experience,” said Dan Michaeli, CEO and Co-Founder of Glia. “We’re proud to be recognized for pioneering a fundamentally different approach that ends this trade-off. Through our AI for All™ technology, we’re unifying AI and human agents across every interaction, automating where possible, and elevating where it matters. This isn’t just about adding chatbots — it’s about creating a virtual workforce that works alongside human agents to deliver both breakthrough efficiency and exceptional service.”
A recent Glia survey found that 91% of financial institution leaders believe customer experience should be the starting point for AI, but uncertainty around implementation still holds many back. Glia addresses this challenge by closely partnering with its clients and leveraging a decade of AI innovation with technology purpose-built for high-security and compliance environments to provide AI tools for every contact center stakeholder:
- Customer AI helps financial institutions contain 60% of their Voice and Digital interactions, delivering faster resolutions for customers while freeing up agents to focus on more complex inquiries. Because Glia Virtual Assistants (GVAs) are trained on over 900 common banking journeys, they understand 92% of inquiries right out of the box, eliminating the risk of hallucination or need for in-house coding expertise.
- Agent AI gives agents customer context before every interaction — based on previous topics, unresolved issues and sentiment — so they can immediately offer personalized help. The Agent Assist GVA scans the conversation and provides real-time coaching, then automates post-interaction work, so agents can operate with extraordinary speed and accuracy to drive operational efficiency and loyalty.
- Manager AI automates reviews, allowing managers to analyze interactions and uncover personalized coaching insights — so they can reduce time spent gathering information and focus on agent support.
- Executive AI gives leaders powerful contact center insights in real time. Forecast AnalystGPT and Quality AnalystGPT provide data-driven answers to a variety of inquiries ranging from workforce planning to interaction quality — simply by asking questions in everyday language.
These innovations support Glia’s broader vision to help organizations achieve both cost savings and service excellence. By reducing friction in real-time engagements across all channels, Glia delivers financial institutions the full value of AI at scale.
“This award validates not just our AI breakthroughs, but how we help financial institutions realize the full potential of automation,” Michaeli said. “I’m incredibly proud of what our team has accomplished, and even more excited about the solutions we’ll continue to deliver as we push the boundaries of what’s possible when AI and human intelligence truly work as one.”
