While many banks and credit unions experiment with generic large language models and untested agent frameworks, KAIgentic delivers what the industry needs: secure, auditable, domain specific AI agents deeply embedded within the systems that power banking.
“Trust is the currency of banking, and most AI cannot be trusted,” said Lance Berks, CEO of Kasisto. “KAIgentic changes that. It is not a prototype or a pilot. It is production-ready, compliant by design, and built to operate inside the real world systems banks rely on every day.”
The platform orchestrates autonomous AI agents capable of delivering intelligent, personalized, and proactive experiences across voice and digital channels, all while meeting strict regulatory and risk management requirements.
Key capabilities include:
- End to end compliance architecture: Integrated controls for fraud detection, audit logging, policy enforcement, and regulatory reporting.
- Pre processing with institutional intelligence: Dynamically conditions agent behavior with custom SOPs, compliance documents, and user defined prompts.
- Agentic post processing layer: Hallucination detection, confidence scoring, and wrap around agents for compliance, security, fraud, regulations, and QA.
- Enterprise grade insights engine: Uncovers emerging trends, customer friction points, and LLM behavior anomalies through deep analytics.
- Agent augmented workforce: An AI powered Agent Console supports human agents with summaries, recommendations, and compliance context.
- LLM deployment flexibility: Choose between trusted open models or deploy KaiGPT, a domain tuned LLM that runs securely within the bank’s cloud or on premises environment.
“Our vision is that every customer with a bank account will have a personal agent guiding their financial journey,” said Joshua Schechter, Chief Product and Innovation Officer at Kasisto. “KAIgentic makes that vision real, giving institutions the ability to earn trust, deepen relationships, and help customers build long term financial stability.”
Availability and Early Access
KAIgentic is in early access with select banks and credit unions, supporting customer interactions, employee workflows, and contact center experiences. Broader availability is expected later this year across North America, Europe, and Asia.
Financial institutions can request a personalized demonstration or learn more at www.kasisto.com/kaigentic or by emailing info@kasisto.com
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