Lincoln Financial Group (NYSE: LNC) announced today that Joseph Weider has joined as senior vice president of IT Infrastructure. Weider will focus on accelerating the company’s IT Infrastructure program to anticipate and respond to current and evolving business needs, opportunities and trends. He will report directly to Ken Solon, executive vice president, chief information officer and head of digital, and will also serve on the company’s Corporate Leadership Group.
“At Lincoln Financial, we continue to innovate and find new ways to make it easier to do business with us, go to market faster and deliver the best possible customer experience,” said Solon. “I’m thrilled Joe is a part of the Lincoln team. His diverse technology expertise and significant leadership experience in the financial services industry will help fuel innovation and growth to meet market and business needs faster.”
With more than 25 years of industry experience, Weider most recently served as global head of cloud transformation at AIG. Prior to AIG, Weider held executive leadership roles at First Citizens Bank, BB&T and SunTrust Banks. Weider earned a Bachelor of Science in Management Information Systems from Mercer University and is based in Greensboro, NC.
Modernizing legacy technology platforms continues to be a priority as the company redirects investments to advanced technology and delivers innovations quicker to market.
Lincoln has a well-established track record for leveraging technology to deliver the best possible customer experience, notable examples include:
- In 2018, the Life Insurance Direct Marketing Association (LIDMA) recognized Lincoln for its online scheduling tool and text message reminders for life insurance Tele-App (telephone application) interviews.
- Corporate Insight recognized Lincoln with its 2019 Gold Medal Monitor Award in the Life Insurance Monitor category and Silver Medal Monitor Award in the Retirement Plan – Institutional category for its Plan Sponsor Dashboard. The program recognizes digital innovation, best practices and top features in user experience.
- Lincoln’s automated underwriting process leverages technology to provide a more convenient and faster underwriting experience, including the potential to issue policies in as little as 24 hours. In addition, in 2019, Lincoln introduced Spectra, an online self-service tool, allowing advisors to receive underwriting quick quotes 24 hours a day, 7 days a week on behalf of clients, utilizing Lincoln’s automated underwriting capabilities.
- Lincoln was one of the first life insurance carriers to offer chat capabilities to service policies and give customers a service option 24 hours a day, 7 days a week. Lincoln continues to evolve the capabilities of its chatbot, Abe, connecting customers with the information they need, when they need it and through their preferred channel.