MTC Federal CU Selects Mahalo to Deliver Member-Centric Experience

Credit union elevates digital banking experience, delivering member-requested functionality
Mahalo BankingJune 18, 20244 min

Mahalo Banking proudly announces its collaboration with MTC Federal Credit Union, headquartered in Greenville, S.C. With assets totaling $292M, MTC Federal Credit Union has selected Mahalo’s leading online and mobile banking solution to roll out member-centric features, enriching the credit union digital landscape.

In its search for a digital banking partner, MTC Federal Credit Union sought to enrich its member experience, streamline platform navigation and fulfill member-requested functionalities. Selecting Mahalo enables the credit union to create an enhanced member journey complete with expanded digital features and benefits to bolster member engagement. Mahalo’s platform will provide various self-service solutions, such as online account opening, Skip-a-Pay and Savings Jar options, allowing members to better manage their financial activity.

“Mahalo’s committed member and core-centric focus, alongside their dedication to continuous innovation including security and neurodiversity solutions set them apart from other providers,” said William H. Love Jr., President/CEO of MTC Federal Credit Union. “Mahalo is a true partner in our endeavor to provide a comprehensive digital banking experience for our members while attracting new members looking for a state-of-the-art platform with an outstanding user experience.”

Driven by industry veterans, Mahalo’s digital banking platform boasts robust security solutions, including the recently introduced Credential Assurance Technology (CAT), which enables credit unions to prevent credential stuffing and safeguard sensitive member data. Additionally, Mahalo’s technology features neurodiverse functionality, ensuring an inclusive experience for all members, regardless of cognitive distinctions.

Love Jr. added, “Along with its outstanding platform, Mahalo’s culture resonates with the MTC Federal Credit Union philosophy. Our mission is to exceed member expectations and deliver positive outcomes, and the Mahalo team shares this passion for exceptional member service. Selecting Mahalo ensures that we can fulfill our member commitment on all levels.”

“Our deep credit union ties enable our team to form strong bonds with the credit unions we serve, and that has been the case throughout our partnership with MTC Federal Credit Union,” said Denny Howell, COO of Mahalo. “We are proud to be part of their dedication to offering members a digital banking experience that exceeds expectations and aligns with their needs. Working with MTC Federal Credit Union allows us to deliver on what we do best, empowering the credit union with a member-centric platform that provides enhanced, user-friendly functionality and meets members where they are.”

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