NCLM Selects Gradient AI to Enhance Underwriting and Decision-Making

Member-Driven Organization Gains Competitive Advantage in Assessing Group Health Risk and Optimizing Member Benefits
BusinessWireFebruary 20, 20254 min

Gradient AI, a leading enterprise software provider of artificial intelligence (AI) solutions in the insurance industry, today announced that North Carolina League of Municipalities(NCLM) has successfully implemented Gradient AI’s SAIL™ solution to enhance its underwriting processes and decision-making capabilities.

NCLM is a nonprofit organization that administers several self-insured pools, including the Health Benefits Trust, which provides benefits to North Carolina local governments.

Powered by advanced machine learning algorithms and a comprehensive dataset that includes medical, prescription, and lab data, Gradient AI’s SAIL delivers enriched risk insights. This enhanced visibility enables NCLM to distinguish between groups of similar size but with vastly different risk profiles—an analysis its previous statistical models could not provide.

“Having good KPIs and predictive models has been instrumental in refining our underwriting approach,” said NCLM’s Director of Strategic Operations, Youssou Fall. “We can now override and adjust premiums for riskier groups and offer more competitive rates for healthier groups. This precision pricing helps us attract and retain more profitable business while mitigating potential losses by pricing policies commensurate with each group’s unique risk.”

Gradient AI’s solution has significantly improved NCLM’s operational efficiency and decision-making speed. Fall further explained how SAIL’s intuitive dashboard enables his team to quickly assess loss ratios and other key performance metrics, helping them become more data-driven and confident in their decisions, particularly during renewal season and in managing groups with varying benefit cycles.

“We’re proud to support NCLM in achieving its goal of making more precise, data-centric decisions in underwriting and risk management,” said Stan Smith, founder and CEO of Gradient AI. “As a result, the organization can more accurately assess risk profiles and tailor member benefits. This is an important step in optimizing underwriting strategies to better align with the diverse needs of its members.”

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