NCR Atleos Study Highlights Cash’s Role in Inclusion

NCR Atleos Corporation (NYSE: NATL) (“Atleos”), a leader in expanding self-service financial access for financial institutions, retailers and consumers, unveiled new research that informs the discussion around the staying power of cash usage across the U.S. payment landscape. Leveraging proprietary insights from its network—the largest independently owned and operated ATM network in the country—the Atleos report shows that cash plays a vital role for millions of Americans, especially in communities that depend on reliable cash access.

Atleos network data indicates rising consumer demand across multiple markets and retail verticals, with more transactions and higher withdrawal totals per unit. The analysis also finds that ATMs in low-to-moderate income (LMI) neighborhoods (as defined by banking regulators) see 38% more transactions per machine than those in affluent areas, despite affluent areas hosting roughly twice as many ATMs. Average withdrawal amounts are similar, underscoring that demand for cash crosses socioeconomic lines.

Key points

• Cash is not disappearing—it’s evolving: Consumers continue to use cash for small-value purchases, budgeting discipline, and as a dependable fallback when digital channels fail
  • This is supported by the Federal Reserve Financial Services 2025 Diary of Consumer Payment Choice

• LMI* areas consistently outperform: Across all 20 metros analyzed, LMI locations outpaced affluent ones in transaction volume per machine, highlighting an opportunity to expand access and prevent banking deserts
• Consumer value is increasing: Atleos ATMs are handling more transactions per device and higher total withdrawal dollars, reflecting growing consumer reliance on the network as branches and banks emphasize self-service

• More than half of Atleos transactions are surcharge-free to consumers in the U.S.

• There are strategic implications: Banks, credit unions and retailers can bolster financial inclusion and resilience by optimizing ATM coverage, particularly in underserved areas

“Being part of a mission-driven industry—expanding access and retaining choice for consumers—is important to our customers and employees,” said Ben Bregman, SVP of Solutions for Atleos. “Cash is a foundational part of how millions of Americans manage their finances, especially in communities where cash is preferred for its certainty and immediacy as a payment mechanism. As financial institutions rethink their physical footprints, ensuring reliable access to cash is essential for equity, inclusion, and consumer choice. Atleos is committed to delivering the solutions that keep that access strong and sustainable.”

About the report

The Atleos cash insights ebook—rooted in proprietary, anonymized ATM network data—provides a comprehensive view of cash usage, ATM productivity, regional dynamics, and financial inclusion trends, with a special focus on LMI communities. It is available on the Atleos Insights page here.

*LMI communities are those in certain geographies that have income levels that fall between certain ranges, as determined by the U.S. Census Bureau. A low-income community means there is a median family income of less than 50 percent of the area median income. A moderate-income community means that the median family income is at least 50 percent and less than 80 percent of the area median income (source).