NICE (Nasdaq: NICE) today announced that it has been recognized as a Leader in Avasant’s “Intelligent Automation Tools RadarView 2019” report. Avasant noted NICE’s consistent innovation and cutting-edge capabilities for its Robotic Process Automation and NICE Employee Virtual Attendant (NEVA) (attended automation) offerings. For more information about NICE’s rating.
The report points out NICE’s focus on driving full digitalization to both front and back-office processes through partnerships and organic research and development. NEVA, the world’s first virtual attendant focused on employees, was launched by NICE in 2018. NICE recently expanded NEVA’s capabilities as well as those of its unattended robots by infusing them with AI to enable the processing of unstructured data.
The report credited NICE for successfully implementing projects with customers around the world including The Results Companies, Asurion and TIM. Other projects noted for delivering positive results include a top Italian financial services group, a public sector organization, a global retailer and a telco provider. Reducing handling time from 90 seconds to just 15 seconds, lowering turnaround time by 82 percent and savings of 4000 man-hours are just some of the results delivered.
“Marrying the human capacity for judgement with robotic precision is our vision for tomorrow’s workforce,” said Barry Cooper, President, NICE Enterprise Group. “We are delighted to be recognized as a Leader in Intelligent Automation by Avasant. We see this recognition as a testament to our proven track record of successes around the world and of our emphasis on innovation which allows our customers to focus on their core business.”