RBFCU Insurance Agency LLC has selected Insuritas, a top provider of fully integrated insurance agency solutions for financial institutions, to manage and scale operations.
With this expansion, Insuritas will take over operational management and leverage their BUNDLE digital agency platform, advanced data analytics and deep integrations with over 40+ insurance companies nationwide to offer truly competitive rates on home, auto, commercial and personal insurance.
Based in the San Antonio-area community of Live Oak, RBFCU Insurance Agency is a wholly-owned subsidiary of Randolph-Brooks Federal Credit Union (RBFCU), the 11th largest credit union nationwide with 1.1 million members and 62 branches across Texas.
“Naturally, the agency’s core commitment will remain the same, and that’s to serve RBFCU members and non-members seeking affordable insurance solutions with care,” said Edward Bronnenberg, Senior Vice President-Credit Union Service Organization (CUSO) Operations.
The change is being made with consumers’ interests top of mind.
“In recent years, we’ve watched as rates have skyrocketed and coverage options have narrowed — specifically for homeowners and auto insurance — in the wake of economic shifts, company mergers and tighter underwriting standards,” said Bronnenberg. “At the same time, it’s getting harder for some policyholders to keep their existing coverage, especially along the Texas coast. Our members have shared their stories with us in branches and on calls with our licensed insurance agents. We felt compelled to act decisively, hence this expansion.”
“Our leadership team felt a deep responsibility to develop a strategy to better serve members seeking more affordable premiums without sacrificing the quality of their coverage. By partnering with Insuritas to expand what the agency can do, we’re positioning our members to tap into more carrier options and better prices using state-of-the-art technology at a critical time for budget-conscious consumers,” said Robert Zearfoss, RBFCU Executive Vice President-Chief Lending Officer. “Most importantly, this transition has been relatively seamless for most existing agency clients and members.”
“We are thrilled to welcome RBFCU Insurance Agency to the Insuritas family,” said Jeffrey Chesky, CEO of Insuritas, “and we share RBFCU’s long-standing commitment to providing members a high level of service alongside affordable coverage options. In other words, our work complements the member experience that consumers have come to expect of the credit union’s brand.”
Donna Jermer, Chief Marketing Officer of Insuritas, added, “This partnership will allow RBFCU to offer its members a seamless experience for all of their insurance and risk management needs under the trusted RBFCU Insurance Agency brand. By connecting members with dozens of competing insurance carriers on the BUNDLE platform, they will be able to secure the right coverage at competitive prices.”
