Blend, the leading origination platform for digital banking solutions, is pleased to announce the successful implementation of its Close solution at SouthState Bank (SouthState), resulting in significant enhancements to borrower experience and operational efficiency.
SouthState, a regional bank with $44 billion in assets and over 1 million customers across the southeastern United States, sought Blendâs Close solution to overcome the inefficiencies of its traditional, paper-based process. Since adopting Blendâs Close technology, which is embedded directly within the mortgage platform and supports all types of closings from traditional to fully online closings with a remote notary, SouthState has transformed its broader mortgage operations.
âThe number one thing for us was how robust the Blend Close solution is,â said SouthStateâs Director of Mortgage Strategic Initiatives, Shane Horan. âBlend offers all the various types of eClose scenarios, from a hybrid without an e-note, a hybrid with an e-note, and all the way up to a full RON closing with a Blend notary. That was truly the clear benefit for us.â
Key Partnership Outcomes
Enhancing The Customer Experience With Faster & More Convenient Closings
With Blendâs Close solution, SouthState has drastically reduced closing times, enabling some fully virtual closings to be completed in as little as 20 minutesâcompared to more than an hour for traditional wet-sign closings. The ability to close loans remotely from anywhere offers significant flexibility and convenience for SouthState customers, especially benefiting military personnel deployed overseas, individuals with spouses abroad, and borrowers unable to attend in-person closings.
Unlocking Loan Officer Capacity and Enhancing Borrower Relationships
This faster and more flexible closing experience has not only boosted borrower satisfaction, but also enabled SouthStateâs loan officers to dedicate more time to building relationships with borrowers, rather than handling administrative tasks. The streamlined process facilitates faster in-person hybrid closings as well, with fewer documents to sign.
As stated by Shane Horan: âGetting face-to-face time with borrowers is really the main concern for our LOs. They don’t want to miss the closing because they feel like they have that borrower relationship to foster. Now they’re able to do that virtually and still get the same benefits in a much shorter period of time. And even for a hybrid close, there are fewer documents that have to be signed, so itâs a much quicker process in-person too.â
Boosting Operational Efficiency with Shorter Loan Cycle Times
The ability to close loans faster and reach more remote borrowers has also translated into improved financial and operational outcomes for SouthState. Since implementing Blend Close, the biggest benefit the SouthState mortgage team has seen is across operational efficiency, which ultimately leads to cost reduction across the board. As a Fannie Mae and Freddie Mac seller servicer, the SouthState team has been able to send loans to Fannie and Freddie in just 24 to 48 hours â whereas before adopting a digital close solution, it could take up to five to seven business days.
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