Sure introduces Quote Assist™

Quote Assist™ with generative AI capabilities is helping to bridge the gap between digital and physical insurance purchasing experiences
PRNewswireJanuary 10, 20243 min

Sure, the insurance technology leader that unlocks the potential of digital insurance, unveiled Quote Assist™, new technology that empowers insurance agents to easily generate and customize quotes for consumers as they look to purchase insurance. With advancements in generative AI, Sure is able to offer partners the best of both worlds with omni-customer experiences – full autonomy or a hybrid of digital and physical.

Quote Assist™ was born from the idea that while there’s no stopping the march towards fully digital insurance experiences, sometimes a little assistance for customers is still helpful. In the case of Sure’s auto insurance partners like original equipment manufacturers (OEMs) and dealership groups, they found that their on-site teams needed the ability to add insurance protection onto a customer’s purchase at the point of sale. While most customers enjoy a fully digital insurance experience, some also wanted a little assistance. The problem was that their on-site agents lacked the ability to initiate and customize a quote on behalf of a customer, which would remove the friction points and add an assistive touch for customers looking to purchase a policy.

Quote Assist™ solves for this by empowering agents to quickly and easily facilitate quote generations that are sent directly to consumers, allowing them the opportunity to interact with agents while still managing their own digital transaction. With Quote Assist™, agents are able to engage with customers, help generate and customize quotes for them, and have full visibility into their quote to better guide customers through their purchase experience — ensuring full transparency and visibility of the consumer-agent relationship.

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