Consumer Resistance to Banking AI in Illinois

Few banks are disclosing the number of AI users that engage with their chatbots. Why? Bank of America reported about 20 million or about 30% of their customers arere using ERICA – their chatbot. ERICA has been in use for over 4 years, So, Foresight Research wondered about consumer resistance to AI and chatbots and surveyed 700 consumers of banking products and services to find out the resistance to AI in Illinois. To start with, about...

Mastercard Reinvents Installments for Consumers Payment Choices

BNPL program to come to market in the U.S., Australia and the UK; Enables consumers to access this increasingly popular form of payment across its vast global acceptance network New Buy Now, Pay Later (BNPL) program gives consumers a flexible, ubiquitous way to pay online and in-store through equal, interest-free installments – an additional choice to debit, credit or prepaid cards. Mastercard Installments enables banks, lenders, fintechs and wallets the ability to offer BNPL experiences...

Foresight Research: Consumer Resistance to Banking AI

Few banks are disclosing the number of AI users that engage with their chatbots.   Why?  Bank of America reported about 20 million or about 30% of their customers arere using ERICA – their chatbot.   ERICA has been in use for about 4 years, So, Foresight Research wondered about consumer resistance to AI and chatbots and surveyed 400 consumers of banking products and services to find out the resistance to AI in 10 Southeast and Midwest...

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