BUSINESSNEXT accelerates autonomous banking processes at Global Banks
January 19, 20244 min
~ Equipped with Gen AI Customer Experience Platform with native Digital Journeys + CRM + Modern Lending ~
Q2 Named a Leader in New IDC MarketScape
March 28, 20225 min
Positioning Based on Customer Satisfaction, Customer Service Delivery, Growth, Innovation and Digital Banking Capabilities
NICE inContact CXone Powers Record Number of Interactions on Cyber Monday
December 5, 20194 min
NICE inContact (Nasdaq: NICE) today announced that CXone, the world’s #1 cloud customer experience platform, saw digital interactions soar on Cyber Monday 2019, outpacing the volume of 2018 interactions by 78%. CXone ensured that millions of customers were able to experience seamless digital-first omnichannel interactions with businesses on the highest volume online shopping day of the year. Record-breaking digital customer service interactions powered by CXone on Cyber Monday on December 2, 2019, compared to last year, include:...