TechSee and Comdata Announce Massive Enhancements to Point of Sale Service Performance

Comdata Inc. deployed TechSee’s Visual Assistance solution to help troubleshoot truck stop card reader issues, slashing AHT and boosting customer satisfaction TechSee, the category leader in Intelligent Visual Assistance, and Comdata Inc., a world leader in payment innovation, have uncovered new data demonstrating huge operational enhancements to Comdata’s service delivery for point of sale (POS) systems. Average handle time (AHT) has been cut by 20 percent, customer satisfaction is up 20 points and escalations due...

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