Tavant Launches TOUCHLESS Servicing Portal

Tavant, a leading platform-powered AI transformation specialist for lenders, today launched TOUCHLESS® Servicing Portal, expanding its TOUCHLESS platform beyond origination into post-close servicing. The unified origination and servicing experience enables borrowers to manage their mortgage journey – from application through servicing – all in one place. The servicing portal currently supports more than 400,000 borrowers nationwide.

“Providing a unified mortgage origination and servicing platform closes the long-standing gap between origination and servicing, enabling a true customer-for-life approach that enhances borrower satisfaction while helping lenders reduce operational costs,” said Mohammad Rashid, Head of Fintech at Tavant. “At the center of the new servicing portal is MAYA™, Tavant’s agentic AI assistant, which delivers personalized, on-demand support – whether a borrower is making their first payment, exploring refinancing options, or navigating a scenario with financial hardship. We’re not just automating tasks; we’re delivering an AI-powered personal assistant that helps borrowers manage their mortgage across the full lifecycle.”

Key capabilities of the unified TOUCHLESS platform with the Servicing Portal include:

• Unified origination + servicing: One platform spanning application, decisioning, and post-close servicing
• Service-to-refinancing in one click: A direct path from the servicing portal to refile and initiate a new application
• 24/7 borrower self-service: AI-assisted support for common servicing needs with human escalation when needed
• Built-in compliance controls: Regulatory guidelines and lender-specific policies embedded throughout the workflows

Operational efficiency: 80%+ deflection of routine servicing inquiries through self-service and guided assistance (in current deployments)

“The mortgage industry has long suffered from a fundamental disconnect between origination and servicing,” said Hassan Rashid, President of Fintech at Tavant. “Borrowers expect a seamless digital experience, yet they’ve been forced to navigate separate platforms with different interfaces and capabilities. Tavant’s TOUCHLESS platform changes that by giving borrowers one place to manage their mortgage relationship. With MAYA’s agentic AI, servicing becomes more than a transactional necessity; it becomes a chance for lenders to deliver better support and build stronger, longer-term relationships.”

Tavant will debut the new TOUCHLESS® Servicing Portal, including MAYA™, at the MBA Servicing Solutions Conference & Expo 2026 in Dallas, Texas, Booth 517.