Camunda, the leader in enterprise agentic automation, today announced that Československá obchodní banka (ČSOB), one of the largest financial institutions in the Czech Republic and part of the KBC Group, has selected Camunda as its new orchestration and automation solution for end-to-end processes. The partnership supports ČSOB’s strategic modernization program aimed at simplifying its product portfolio, streamlining processes, and reducing system complexity. The adoption of Camunda marks a pivotal step in ČSOB’s group-wide transformation program, establishing a foundation for continuous innovation, long-term operational efficiency and greater customer value in the years ahead.
Following a thorough request-for-proposal (RFP) process involving over 40 internal stakeholders, Camunda was selected as the preferred technical platform for its scalability, performance, and cost efficiency.
Tomas Sobotka, executive director at ČSOB, says: “Camunda helps us simplify our complex process landscape and enables faster, more scalable operations that directly enhance customer experience. This transformation will strengthen our readiness for future innovation, while ensuring operational excellence across all channels.”
Driving Efficiency, Agility, and Customer Experience
By adopting Camunda’s process orchestration and automation platform, ČSOB expects to realize significant operational and customer benefits, including:
- Eliminating architectural duplicities and reducing future infrastructure costs
- Accelerating time-to-market through product parameterization instead of custom coding
- Achieving readiness for third-party and beyond-banking integrations
- Creating one unified process for both digital and branch banking channels
These improvements will empower ČSOB to deliver a more seamless, personalized, and efficient customer experience.
Frederic Meier, senior vice president of sales at Camunda, adds: “We’re proud to support ČSOB on its journey toward process excellence in core banking. Our platform empowers organizations like ČSOB to overcome complexity, accelerate digital transformation, and build more resilient operations.”
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