Digital Matrix Systems, Inc. (DMS) announced that BMO Financial Group (BMO), the eighth largest bank in North America by assets, has selected the company’s CreditBrowser® solution. BMO will leverage CreditBrowser® to help streamline its review of credit report inquiries.
BMO provides personal and commercial banking to 13 million customers, supporting consumers and businesses across the U.S., Canada, and in select markets globally. BMO is committed to partnerships that help drive financial inclusion and make banking easier through innovation. With the growing emphasis on credit report accuracy and fair lending standards, the expeditious handling of credit report queries is essential.
CreditBrowser’s user-friendly interface will empower BMO to efficiently access credit bureau data, facilitating timely resolution of customer queries regarding their credit reports. The solution’s proprietary Subscriber Code report view consolidates information from multiple bureaus, employing clear headers and color coding to easily identify each bureau and streamline the review process.
“BMO takes pride in delivering efficiency and convenience in the banking experience to help our customers make real financial progress,” said Jeoff Begin, Head, U.S. Collections, BMO. “CreditBrowser will help us expedite the management of credit report inquiries and deliver an exceptional level of customer service.”
“With the increased importance of credit report accuracy, it is imperative for banks to continue to evolve customer service processes,” said Carson York, Senior Vice President at DMS. “We’re proud to work with BMO in support of the award-winning standards they continue to establish.”
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