Digital Wallet Trends

New payment methods are becoming available to us due to technological innovations. What are digital wallets, how do they work, and what will payments be like in the future?
FTB News DeskJuly 14, 202211 min

The way we use technology in our daily lives has an impact on how we make payments. When we have to pay for something, we now have many options. In the last few years, there has been a substantial increase in the use of digital wallets. Digital wallets enable users to store and use money online. This could be real money connected to a credit or debit card or something else like rewards points or promotional codes.

Digital wallets play a critical role in how we pay and move money. How are they being utilized, what technologies are powering them, and what can we anticipate in the coming years? 

Dive in to know more!

What are digital wallets?

A digital wallet, also known as an e-wallet, is a software application that enables users to make transactions directly using a mobile device. Digital wallets securely hold credit and debit card balances and other forms of payment without storing them. Digital wallets, however, are capable of far more than just paying bills. Some can also keep passports, public transportation passes, event tickets, and gift cards. Now, digital wallets designed exclusively for cryptocurrency are also available. Consumers may now leave their bulky leather wallets at home because of this technology’s recent exponential expansion, which has accelerated the transition to cashless transactions.

Digital wallet trends 

  • Biometric Authentication

Digital payments are now used more frequently, thus their security and safety have risen. Many businesses have implemented a method to use biometric authentication for each payment and money transfer due to the possibility of fraud and theft. Facial recognition, fingerprint analysis, heartbeat analysis, and vein mapping, are some examples of biometric authentication. Payment systems are moving toward more advanced methods. It offers safe access in the case of personally identifiable authentication systems holding vital user data to prevent illegal access. It stores private data provided by users.

  • Increase in QR codes

There will be an increase in the number of payments made with QR codes, and the user won’t need to provide a contact number or code number as often. In addition to making it simple to scan and transfer money, QR codes also lessen the possibility of error when providing a number. The use of QR codes is used more widely due to their speed and efficiency. A business of any size or shape can utilize QR codes because they are adaptable and affordable. A simple tap and scan are all that are required to complete the transaction. Payment information is tokenized, encrypted, and contactless.

  • Voice-activated payments to increase

Voice-controlled payments will become more common in digital payments. The finance industry is increasingly expanding voice engagement. To support voice payments, an increasing number of apps will integrate with the phone’s speech AI or create their version of it. Voice can also be used to authenticate and continue an ongoing payment. In the years to come, voice payments, which are the future of payment technology, are anticipated to become more widely used.

  • Increase in frictionless payments

The term frictionless payments refer to data-driven approaches to payment methods that offer a seamless experience, minimize the number of steps required to complete the transaction, decrease the time it takes for customers to make their transactions, and boost conversion rates. A seamless experience refers to a quick and easy checkout for all customers. Short checkout lines at stores, self-checkout options that minimize touch, one-click payments, and auto-renewing memberships, are just a few examples of this. Credit cards were at the forefront of the emergence of frictionless checkout, which then included chip, PIN, and tap payments.

  • NFC (Near Field Communication)-based Payment

Due to the convenience of paying with just a tap of your card, contactless card transactions have increased over the past few years. NFC technology will rapidly grow in popularity over the next several years. By acting as virtual wallets and storing virtual payment cards, loyalty cards, mass transportation tickets, access cards, and more, digital wallet applications with NFC will play a significant part in daily life activities. NFC is significantly more advanced than conventional PIN technology since it instantly sends encrypted data to the POS device. Due to its dependability and compliance, NFC technology has gained wider acceptance. NFC has an excellent capability for many different and extensive use applications.

  • AI and Machine Learning to prevent fraud

The most crucial element in terms of payments is security.

People will always opt to utilize a secure payment method. The prevention or improved tracking of frauds and theft will be made possible by the integration of artificial intelligence or machine learning software with digital payments. It is interesting to note that banks are heavily investing in AI-based applications, and in the upcoming years, fraud prevention will frequently use AI and ML-based apps and systems. There has been a surge of innovation in the payments landscape. It is propelled by advanced technological development.

Wrapping up

The emergence of mobile apps in general or digital wallet solutions, in particular, have had a significant impact on the finance industry, and it is anticipated that they will eventually replace cash as the preferred way of payment. There will be an introduction of many innovative and cutting-edge solutions in the field of digital wallet payment over the next few years.

Digital wallets serve as the foundation for the banking industry’s digital revolution. With the ability to add the digital ID, assets, and even cryptocurrencies to them, consumers are coming to embrace digital wallets more and more. Although not all customers desire to put their entire lives onto a mobile device, this trend may lessen the importance of banks. Future digital wallets will offer on-demand and frictionless access to these alternative digital assets in addition to storing and enabling payment transactions.

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FTB News Desk

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