Banking PlatformFinn AI and Zendesk Integration Enables AI-Powered Digital Self-Service

BusinessWire BusinessWireApril 3, 20203 min

Finn AI, the world’s leading AI-powered conversational banking technology provider announced its listing on the Zendesk, Inc. (NYSE: ZEN) Marketplace and its new pre-configured integration with Zendesk Chat.

The Zendesk Marketplace is a one-stop-shop for Zendesk users to connect with Zendesk partners, apps, and integrations. Finn AI’s integration with Zendesk means that banks can easily access a proven, out-of-the-box banking chatbot to deliver digital self-service options.

“Customers are demanding messaging and chat-driven customer service experiences more than ever before — particularly from digital-first organizations like challenger banks,” said Khaled Nazif, Technology Alliances Manager at Zendesk. “We’re delighted to welcome Finn AI to the Zendesk Marketplace as the first banking-specific conversational AI solution.”

By introducing Finn AI’s conversational AI-powered virtual assistant into its ecosystem, Zendesk can help financial service customers deliver personalized, 24/7 support, triage customer service queries to deflect significant volume from its support agents, reduce average handling times — all while providing a seamless customer experience.

“Customer experience is a competitive differentiator for banks seeking to win and retain millennial and generation Z clients,” said Jake Tyler, CEO of Finn AI. “Many banks are turning to artificial intelligence to deliver these experiences at scale. With the integration between Finn AI and Zendesk, banks can leverage AI to drive productivity, free up resources, and improve customer satisfaction with seamless handover between bots and live agents.”

Powered by conversational AI, the solution can help banks deal with high-frequency, low-complexity tasks and queries, freeing up Zendesk agents to handle more complex customer service activity.

“Zendesk is a leader in the creation of amazing digital customer experiences. Like Finn AI, their platform is the go-to customer service solution, especially for digital and challenger banks,” said Stephen Menon, VP Product Management at Finn AI. “Finn AI is built for banks and, along with Zendesk, can help banks deliver next-generation customer service experiences that will set them apart from the competition.”



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