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Gerber FCU and THE LOCAL CU improve members’ DX with Mahalo Banking


Mahalo Banking, a CUSO that provides online and mobile banking solutions for credit unions, announced that Fremont, Mich.-based Gerber Federal Credit Union (‘Gerber FCU’ – $225M in assets) and Sterling Heights, Mich.-based THE LOCAL Credit Union (‘THE LOCAL’ – $100M in assets) are now live on its enhanced Thoughtful Banking™ platform. Implementing the Mahalo platform enables both credit unions to offer members new digital features while streamlining the banking experience.

Mahalo’s core-centric solution revolutionizes the digital banking experience for members of both credit unions. With a focus on core integration, Mahalo offers a seamless user experience across online and mobile banking platforms. By harmonizing with Gerber FCU and THE LOCAL Credit Union’s core solutions, Mahalo facilitates rapid implementation of new features and functionalities. This deep integration empowers the credit unions to efficiently adapt their digital offerings to meet the evolving needs of their members. Acting as an extension of the credit union cores, Mahalo enables Gerber FCU and THE LOCAL to deliver digital member self-service capabilities, ensuring unparalleled convenience and satisfaction.

“Our collaboration with Mahalo has been exceptional, instilling our team with strong confidence in their ability to deliver products and services that are meticulously crafted, thoroughly tested and reliable for member use,” said Tina Spoelman, Senior IT Manager of Gerber FCU. “We are proud to work with a digital banking partner that is so deeply rooted in the credit union industry and dedicated to enhancing the member experience. Our members appreciate the seamless consistency of the new platform across all devices, enabling them to conduct account activities wherever and whenever they choose.”

Sherry Lawfield, Vice President of THE LOCAL, added, “The Mahalo team was very engaged in the implementation process from start to finish and provided continuous support throughout testing, training, set-up and our launch. The dedicated personal service they gave our credit union was exemplary. Mahalo’s Thoughtful Banking platform is innovative, incorporating all the modern features our members want. Their team excels at staying attuned to banking trends and meeting the evolving expectations of our members.”

As the first-of-its-kind digital banking platform to fully integrate comprehensive neurodiverse functionality, Mahalo prioritizes fostering member-centricity within its products and services. The platform offers a range of intuitive features tailored to create a consistent, inclusive and exceptional banking experience. Mahalo’s technology leverages deep integrations into credit union cores, facilitating real-time data syncing, streamlining operations and enhancing collaboration for a cohesive experience. Additionally, Mahalo’s Credential Assurance Technology (CAT) defends credit unions and their members against credential stuffing attacks and bolsters fraud protection.

“Our team is passionate about accelerating credit unions’ digital banking capabilities and ensuring their services align with member expectations,” said Denny Howell, co-founder and COO of Mahalo. “Working with Gerber FCU and THE LOCAL provides our team with further opportunities to assist in transforming credit union offerings to better serve their membership base. Mahalo’s commitment to advancing the credit union industry remains unwavering, and these launches underscore our ongoing efforts to help credit unions and their members thrive.”

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