Hippo Holdings Inc. (NYSE: HIPO), a technology-native insurance group, today shared early results from a company-wide deployment of AI tools, including Anthropic’s Claude, that has extended AI adoption to every function across the business. The rollout marks the next step in the company’s goal to empower its entire enterprise with AI.
In the first 30 days, more than 90% of employees reported using Claude and Hippo’s other AI tools, with 86% reporting use multiple times per week and 60% using them daily, according to an internal employee survey. In the same survey, 60% of employees reported saving two or more hours a week and 20% reported saving five to ten hours weekly. Sixty-five percent cited using AI as a thinking partner as a top benefit, and 58% said it helped them take on tasks they normally wouldn’t have attempted.
“Following strong results from our AI deployments in service, claims, and software development, we have now extended AI tools to all employees,” said Kyle Ramsay, Hippo’s Chief Product and Artificial Intelligence Officer. “The adoption, daily usage, and efficiency employees are reporting are strong signals of the transformation taking place at Hippo. These results speak to more than the technology itself — they reflect the training and connectivity we built to cultivate a workforce empowered by AI.”
From Engineering to Every Team
The deployment builds on Hippo’s broader AI strategy that spans both the products it builds and the tools it uses to empower employees. Hippo launched Hannah, its AI service assistant, and Clara, its AI claims FNOL agent, earlier this year. More recently, Hippo adopted Devin, Cognition’s AI software engineer, to accelerate software development. The latest company-wide rollout extends that strategy to every function — including underwriting, claims, marketing, and sales — giving employees general-purpose AI assistance for research, writing, and analysis, while keeping judgment and decision-making with the people closest to the work, like underwriters and claims adjusters.
Hippo’s actuarial and insurance product teams are now using AI tools to support workflows such as researching regulatory changes, conducting competitive research, and analyzing program performance. Audit teams are also using AI to support more frequent and detailed claims audits, reviewing files against program guidelines and fraud indicators. Used alongside tools like Devin, these AI workflows help teams prepare and implement rate changes more efficiently, with actuarial and product teams reviewing and approving the work.
“Our team deals with complexity all day: customer needs, risk exposure, regulatory requirements, and they weigh it all to make decisions,” said Rick McCathron, President and CEO of Hippo. “AI tools don’t replace their judgment, they give them back the time that used to go into searching for and analyzing data — enabling them to focus on making better decisions, more quickly and efficiently. Companies that don’t embrace AI risk being left behind, and we intend to lead.”
