Illuma Labs, a leader in voice authentication technology for banking contact centers, has secured $9 million in Series A funding led by LiveOak Ventures, with participation from Forefront Venture Partners, Curql Fund, UsNet, Capital Factory, Connexus, and TDECU. This investment will accelerate the development of Illuma’s voice verification solutions, addressing threats like fraud, voice cloning, and deep fakes and expanding its reach to more credit unions and banks nationwide.
Illuma founder and CEO, Milind Borkar, recognized the significance of the latest additions to the list of investors committed to the company’s growth. “While we are excited about the capital infusion to accelerate our development of fraud prevention and deep fake detection tools, we are equally excited about bringing in new partners to fuel Illuma’s continued commercial growth. LiveOak Ventures and Forefront Venture Partners bring invaluable operating expertise and industry connections to help Illuma scale to the next level. And we are deeply appreciative of the continued support from Curql Fund, UsNet, Capital Factory, Connexus, and TDECU.”
With a diverse career that stretches over 27 years, Jeremy Whittington, CTO, has excelled in roles ranging from developer and architect to journalist, advisor, and serial entrepreneur. Under Jeremy’s leadership, the Illuma team has successfully converted innovations in voice biometric authentication into state-of-the-art products that are easy for financial institutions of all sizes to operationalize. “My career started in customer service, and that has been a primary driver for the past 20 years. It’s exciting to work on technology that can reduce fraud and improve the customer experience at the same time. A rare achievement.”
Venu Shamapant, Founding Partner at LiveOak Ventures, offered his perspective on the benefits of partnering with Illuma. “With Illuma’s position in the Fintech sector as a provider that delivers state-of-the-art voice biometrics accessible for financial institutions of all sizes, there is a clear growth path to becoming the preferred provider of voice authentication and fraud prevention solutions in this space.”
TDECU and Connexus Credit Unions were early adopters of Illuma’s Fintech solution. Both are continuing their support in this latest round of funding. Chad Rogers, Executive VP and COO at Connexus, spoke about the long-term benefits of having voice authentication in place. “Too often, adoption of increased security measures results in less convenient, less pleasant member service interactions. That said, our collaborative four-year Illuma partnership and our strong track record with their innovative Illuma Shield voice biometric technology have proven just the opposite. Not only are we doing more to mitigate fraud while ensuring the safety of our members’ data and assets, but we’ve streamlined their member service experience by eliminating traditional, often burdensome, out-of-wallet authentication questions. With Illuma Shield, we’ve shortened individual call times by one minute on average, significantly reducing our operational expenses, and affording our members and employees a much more engaging, efficient, and secure experience.”
The Illuma team was celebrated in 2024 for Innovations in Fraud, winning the CreditUnions.com award in the fraud category. This accolade was followed by recognition of the company’s leadership in the inaugural list of AI 75 by Dallas Innovates for pioneering work in artificial intelligence.
The latest addition to the Illuma team, Amy Travers, is another significant win for the organization. Travers, formerly Regional VP of Security and Biometrics at Nuance, joined Illuma this year to systemize and scale the sales effort across the U.S. “It’s an exciting move to be embedded with a team that is innovating so rapidly to address emerging threats in fraud, and making voice biometric technology affordable for community banks and credit unions,” said Travers.
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