Leading insurtech company Zego has renewed its partnership with Clearspeed, the global leader in voice-based risk assessment. The renewal underscores how two of the most innovative names in insurtech are working together to advance Zego’s award-winning claims management, with expanded applications across the motor insurance landscape.
Founded in 2016, Zego has transformed motor insurance by giving drivers more control. With a strong foundation in commercial cover, Zego built its reputation on flexible, data-driven policies tailored to how people actually drive. Now, the business is seeing real momentum in the consumer market, with private car insurance helping to contribute to a 60% uplift in UK growth in June 2025 alone.
As more drivers choose Zego for its fair and technology-led cover, the company is doubling down on its core products to meet rising demand. By combining app-based telematics with behavioural insights, Zego delivers insurance that’s transparent, cost-effective, and rewards better driving – helping more people take control of their cover and unlock greater value every day.
Voice-based risk assessment to fast-track claims
Zego’s partnership with Clearspeed builds on this data-led approach. Clearspeed’s proprietary voice-based risk assessment technology helps Zego triage motor claims at speed by fast-tracking low-risk cases and routing higher-risk ones to investigators. This reduces fraud exposure and ensures fairer, faster outcomes for customers.
“We are delighted to continue our partnership with Clearspeed,” said Ian Kershaw, VP of customer service, claims and fraud at Zego. “We’re able to fast-track low-risk claims, streamline the time to payment for our customers, and focus our adjusters on those that need more attention. We’re driving internal efficiency and delivering a better customer experience, while still effectively mitigating fraud – allowing us to price competitively as well,” he added.
The Clearspeed solution is now embedded in Zego’s motor claims process. When customers report a claim, they are asked a short series of automated yes or no questions. Clearspeed’s technology then analyses vocal characteristics to assess risk levels, enabling Zego to prioritise claims accordingly. Low-risk cases are pushed through at speed, while higher-risk or potentially fraudulent ones are flagged for further review. This approach has significantly reduced manual checks and admin time, allowing Zego to better support its broad customer base.
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