M&T Bank Corporation (NYSE: MTB) (“M&T”) today announced that Aarthi Murali has been named as the company’s first Chief Customer Experience Officer (CXO). Murali reports to Christopher Kay, Executive Vice President and Head of Consumer Banking, Business Banking and Marketing.
As Chief Customer Experience Officer, Murali will develop and lead a strategy to elevate work already underway at M&T to create a distinctive and seamless customer experience across the enterprise.
She joins M&T Bank from JPMorgan Chase & Co., where she served for the past 17 years in a series of progressive leadership roles. Most recently, she led the Client Experience for the company’s Commercial Bank. fintech news
“M&T’s culture is built around our passion for our clients and customers. We listen to and learn from them; we innovate to meet their needs; we work hard to help them achieve their goals and fulfill their dreams and ambitions,” said Kay. “We are thrilled to welcome Aarthi to our team. Under her leadership we will keep our customers at the center of all that we do by supplementing new technologies with personalized, localized service that is uniquely identifiable as an M&T experience.”
Murali earned an M.S. degree in Computer Science from Loyola University in Chicago.