Sedgwick, a leading global provider of claims management, loss adjusting and technology-enabled business solutions, has been named by Foundry’s CIO as a 2024 CIO 100 Award winner for Sidekick, a first-of-its-kind application developed by the company’s technology team. Foundry’s CIO 100 award recognizes enterprise excellence and innovation in IT.
In 2023 Sedgwick launched Sidekick, which integrates OpenAI’s generative artificial intelligence (GenAI) with the company’s claims management platforms to give its claims professionals an advantage in their daily work.
“There is a lot of buzz about how GenAI and the use of natural language processing to respond conversationally to human prompts might transform the way people interact with technology, revolutionize work processes, and address key business challenges,” said Jason Landrum, Global Chief Information Officer at Sedgwick. “With Sidekick, we’ve successfully piloted an application that truly has the potential to transform long-established insurance claims handling processes.”
A first for the claims industry, the advanced application allows Sedgwick colleagues to explore the benefits of GenAI performance and natural language processing for day-to-day tasks, such as document summarization, claims queries, medical and biomedical classifications and more. To ensure data security, Sedgwick built Sidekick within its secure, proprietary technology environment while leveraging the capabilities of OpenAI’s GPT.
“Sidekick is designed to automate important but routine aspects of our colleagues’ daily work,” said Leah Cooper, Global Chief Digital Officer at Sedgwick. “This groundbreaking application helps us better support our talented professionals — enabling them to quickly gain value from claim information, efficiently relay it to clients and other stakeholders, and dedicate more time and energy to the people whose care is entrusted to them.”
Sedgwick has previously been recognized by the CIO 100 Awards, including in 2020 for its global smart.ly platform, which introduced automated data gathering and decision engines into the company’s claims handling and intake processes. The innovations embedded in smart.ly paved the way for Sedgwick to bring Sidekick to the digital landscape.
“Once again receiving this distinguished honor from the CIO 100 Awards validates our technology team’s hard work and continued drive for meaningful innovations,” Landrum added. “We look forward to celebrating the outstanding expertise of our team and their tireless efforts to support Sedgwick’s position as a trusted industry leader in the adoption of advanced technology.”
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