customer experience - FinTecBuzz

OneUnited Bank Boosts Adoption 33% with Candescent Platform

July 18, 20256 min

Candescent, a leading independent digital banking technology provider, today announced that OneUnited Bank, a multi-year, award-winning Community Development Financial Institution (CDFI) and the largest Black-owned bank in the United States, is using Candescent’s extensible platform to deliver personalized digital banking experiences aimed at enhancing financial wellness and keeping pace with the fast-changing needs of its customers. OneUnited Bank and Candescent continue building on their longstanding collaboration to provide a seamless user experience and engaging digital solutions...

by BusinessWire

Insurance

COVU Acquires Mitchell Insurance in Sixth Growth Deal

July 18, 20254 min

COVU, Inc., the leader in AI-native customer servicing for the insurance industry, today announced the acquisition of Mitchell Insurance Agency, a respected family-owned business with deep roots in the California market and long-standing relationships with both commercial and personal lines clients. As COVU’s sixth acquisition in its Rolling Thunder campaign, Mitchell represents a meaningful step forward in the company’s strategy to enhance its AI-native platform through strategic partnerships with high-quality agencies—delivering more scale, reach, and flexibility for...

by PRNewswire

Direct Lending

Yabx Launches Gen AI Voice Engine to Boost Financial Literacy

July 15, 20254 min

New AI-powered voice engine bridges the gap between access and understanding in the credit journey

by FlightLogger

Payments

FlightLogger Boosts Aviation Training Payments with BlueSnap

June 17, 20254 min

Flight training management software FlightLogger leverages BlueSnap’s embedded payments functionality to streamline operations for flight schools and support business growth.

by BusinessWire

Payments

FIS Named Overall Leader in Digital Issuance by Javelin

June 16, 20256 min

FIS, a global leader in financial technology, has been recognized as an Overall Leader in the latest Digital Issuance Provider Scorecard from Javelin Strategy & Research (Javelin). Following recent recognitions from several respected analyst houses, this announcement further illustrates FIS’s position as a leading provider of payment solutions that unlock efficiencies for the world’s money when in motion. Key Facts: FIS recognized as an Overall Leader in the new Digital Issuance Provider Scorecard from Javelin...

by BusinessWire

Platforms

U.S. SMBs Say Payment Innovation Is Key Driver of Growth

June 5, 20257 min

Paysafe’s new ‘Balancing the Books’ report reveals payments, tech, and business insights from 1,000 U.S. small and medium-sized businesses (SMBs)

by FTB News Desk

Interview

FinTech Interview with Jess Keeney, Chief Product and Technology Officer at Duck Creek Technologies

May 20, 202519 min

by BusinessWire

Platforms

Two Community Banks Tap iDENTIFY to Lead Cloud Data Transformation

May 13, 20254 min

GOiDENTIFY, LLC d/b/a iDENTIFY, a trusted partner to banks modernizing their data operations, today announced new partnerships with Fortis Bank and Middlesex Federal Savings, F.A. These forward-thinking institutions are part of a growing shift among community banks looking to simplify compliance, replace outdated batch systems, and move toward real-time, cloud-based data environments. “Banks today can’t afford to operate in the dark,” said Lee Easton, President of iDENTIFY. “Our mission is to help institutions move away from siloed batch-processing systems...

by PRNewswire

Banking

Tonik hits record growth with Finastra’s Essence software

May 8, 20255 min

Bank benefitting from new Agile streams and AI capabilities within the software; Scaling at speed, enhancing customer experience, and pioneering digital banking in the Philippines

by PRNewswire

Investments

EMS Announces Strategic Investment in Payment Nerds & Pet Payments

May 2, 20253 min

Electronic Merchant Systems (EMS), a leader in innovative payment solutions, announced a strategic investment in Payment Nerds and Pet Payments, two new ventures from former Payment Cloud founder, Shawn Silver. Both Payment Nerds and Pet Payments have entered into distribution agreements with EMS. Silver transitioned out of his role with EMS-owned Payment Cloud last year and will serve as CEO of Payment Nerds. Payment Nerds is a vertically integrated payment platform that caters to low...

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