As the COVID-19 pandemic rages on while the chances of the outbreak worsening increases, around 24% of employers plan to downsize, according to a survey of business owners conducted by the wealth manager UBS earlier this month.(1) In quick response to the worldwide current and growing employment uncertainty, insurance technology and product distribution company Ensurem is implementing a “Business Disaster Plan.” This plan includes the company transitioning to a 100% remote work strategy while executing an innovative hiring process to nearly double its agent-base by the end of July.
Ensurem’s COVID-19 Business Disaster Plan:
As part of Ensurem’s business disaster plan, which officially went into effect last week, the company currently has 100+ employees now operating as a remote-based workforce. Ensurem has set up these employees with computers and has established tactics to effectively communicate while working from afar. This strategy comes at a time where the coronavirus pandemic has begun what’s considered to be “the world’s largest work-from-home experiment.” (2)
Ensurem’s business disaster plan is also preparing to recruit 80 additional agents through a partially virtual onboarding strategy (following the potential applicants’ background checks and deeming them to be an appropriate fit for the company). During the onboarding process of call-center insurance agents, these new recruits will undergo a two-week training class at the company’s contact center—with a limit to 10 trainees at a time, seated 8-10 feet apart from one another in order to maintain safety. With a very large training center, supers and trainers who are present will still be able to train efficiently while practicing social distancing. Following their completion of this training, new employees will then begin their work—over the phone and 100% remote-based. This process will continue every two weeks until Ensurem’s desired target of 150 agents is met by the end of this July.
This novel company process aims to adhere to the social-distancing guidelines from health officials as well as the safety of current and oncoming employees. In times of uncertainty and continuing layoffs all over the globe, Ensurem’s actions are vital in not only continuing the company’s operations but also providing employment when it’s needed most.
With employee retention of paramount importance for Ensurem, as mentioned by Dave Rich, CEO of online multi-carrier insurance broker Ensurem, it is now more vital than ever to promote retainability and safety—especially when it comes to the onboarding of new employees. “We’re a company whose ‘why’ is to help its customers navigate the complexities of the senior insurance marketplace,” says Rich. “We can’t accomplish that without a great team in place, acting as a team. We don’t just say that, we mean it; we have the utmost respect for every one of our team members, and we’re committed to giving them everything they need to succeed.”
The benefit of Ensurem as a technological company is that it can instantly transform from traditional to remote while continuing to foster a virtually efficient workforce as the company continues to bring on new employees. With Ensurem’s technology, the company can see what is happening on its agents’ screens as well as listen in on calls in order to coach and train others in real time, online.
Moving forward, Ensurem’s COVID-19 business disaster plan will continue to hire through a mix of virtual recruiting rooms, webinars, and video conferencing tools, such as Skype. In continuing operations, the company is strictly focused on meeting HIPAA and PII protocols for the safety and protection of all its employees and customers.