Markel, the insurance operations within Markel Group Inc. (NYSE: MKL), and Guidewire (NYSE: GWRE) announced that Markel successfully migrated Guidewire ClaimCenter from an on-premise environment to Guidewire Cloud to power and simplify its claims and IT operations. The company implemented ClaimCenter on Guidewire Cloud for its specialty lines of business across its US operations. Guidewire PartnerConnect Consulting Global Strategic member PwC led the implementation project. Markel also recently selected Guidewire BillingCenter for migration onto Guidewire Cloud, while Markel International selected ClaimCenter as its new system for claims management within its International Wholesale operation.
“Migrating ClaimCenter onto Guidewire Cloud enables us to automate and transfer system maintenance and updates to Guidewire so our teams can increase their focus on delivering value to our customers and partners,” said Markel Chief Information Officer Morris Taylor. “Our successful transition to Guidewire Cloud underscores our confidence in Guidewire’s cloud-based offering and innovations. Thanks to the exceptional collaboration between our team, PwC and Guidewire, which built on the change management and business readiness plans in place, the migration project was a success. Looking ahead, we are excited to explore the full potential of the Guidewire Analytics capabilities available on Guidewire Cloud and quicker access to best-in-class insurtech solutions that are part of the Guidewire Marketplace and the PartnerConnect ecosystem.”
“The successful implementation of Guidewire ClaimCenter, combined with the migration to Guidewire Cloud, not only modernizes our claims organization, but improves the customer experience, making it faster and easier to process claims for our clients,” said Markel Chief Claims Officer Jamie Carsey. “The migration also gives us access to improved data and insights to help us drive business decisions, providing an overall better experience for everyone.”
“In today’s fast-paced and interconnected world, clients and their brokers expect their insurance partner to be able to assess and settle claims in a timely manner,” said Markel International Managing Director – Claims Chris O’Shea. “We’re therefore delighted to be collaborating with Guidewire to implement ClaimCenter across our International Wholesale platform. This tool reflects our long-term commitment to continue to invest in our future through innovative technologies, in order to drive operational efficiency and enhance services and response times for clients globally. Implementing Guidewire ClaimCenter will further enhance our ability to deliver a timely, clear and consistent service throughout the claims lifecycle.”
“We are thrilled to have collaborated with Markel on their successful transition of ClaimCenter to the cloud,” said PwC Global & US Guidewire Alliance Leader Imran Ilyas. “This move not only enhances their operational agility but also positions them to seamlessly integrate cutting-edge solutions, providing their clients with real-time capabilities and facilitating the rapid implementation of new technologies.”
“We thank Markel for entrusting Guidewire Cloud as the technology foundation for its business strategy and success now and into the future, beginning with the enhancement of its claims operations,” said Guidewire Senior Vice President of Professional Services Michael Mahoney. “We congratulate Markel on its successful ClaimCenter migration onto Guidewire Cloud, and we look forward to helping the company continue its mission of creating tailored coverage solutions for even the most complex needs and being there for people when they need them the most.”
Markel has been a long-standing Guidewire customer. As part of the ClaimCenter migration project, Markel also implemented Guidewire Compare and Guidewire Explore to continuously monitor the company’s claims performance and compare it against industry peers with aggregated, anonymized, and secure claims benchmark data, as well as to improve operational efficiency across the organization.
