The partnership enables financial institutions to innovate the branch network through a suite of products and services that deliver meaningful customer engagement at point of contact.
Technisys, the leader in next-gen digital and core banking platforms, is partnering with Antuar, an innovator in branch solutions, to further enhance the customer experience whether online or at a local branch. The partnership delivers an end-to-end digital solution designed to elevate customer experiences across all touchpoints.
“Today’s environment emphasizes how important it is to offer convenience and choice to adapt to changing customer behavior,” says Mike Santos, CEO of Technisys. “Bank branches play a key role in providing financial advice and managing complex transactions, while digital innovations offer speed, access and flexibility. These are essential ingredients when delivering superior customer experiences.”
“Customers expect a better, more predictive, and seamless experience than ever before – and better advice – across every channel,” according to McKinsey Global Banking Annual Review, 2020. To meet demand, branch banking is transforming in the digital age.
The Technisys and Antuar partnership will enable effortless transaction processing in real time – no matter how customers choose to interact with their bank – ranging from mobile and internet channels to branch tellers and self-service kiosks.
The partnership will help banks and their customers in three key ways:
- Offer greater levels of customer self-service and a more empowered branch staff through the digitization of branch services.
- Provide tailored financial products to customers at point of need on any given sale or service journey.
- Manage customer interactions and service requests from start to finish in any engagement channel, including the branch.