Customers Bank, a digital and fintech-forward top 100 bank in the nation with nearly $20 billion in assets, announced it hired Bernard Garrigues as Chief People Officer (CPO) to strengthen the leadership team and support the institution’s continued national growth.
Garrigues will lead human resources and cultural strategy by developing and executing initiatives to support the organization’s overall business plan and strategic direction, including compensation, succession planning, talent management, change management, organizational and performance management, training and development, and more. As CPO, Garrigues will provide overarching leadership by articulating HR strategy and plans to the executive management team, board of directors, and shareholders.
“Bernard will be a key driver in furthering our ‘Best in Class’ HR initiatives matching our programs to our culture, vision and values,” stated Sam Sidhu, President and Chief Executive Officer of Customers Bank. “The leadership team is looking forward to Bernard’s focus on diversity and inclusion to advance the growth of our talented team members as we continue to enter new markets and launch innovative products and services.”
“I’m thrilled to be joining a fast-growing, innovative organization at the crossroads of technology and banking. I am very impressed by the team, and the vibrant, entrepreneurial culture of radical candor and customer centricity,” said Garrigues. “Excited to be a part of this transformation journey!”
Garrigues brings a wealth of HR leadership experience to Customers Bank, with the majority of that expertise developed within the financial services sector. Most recently, he served as Executive Vice President and Chief Human Resources Officer at Webster Bank. Previously, Garrigues held similar positions with Timex Group, GE Healthcare, GE Capital and other leading organizations.
Garrigues commented, “As the new Chief People Officer, I’m focused on building best-in-class team member experiences, empowering team members and driving a diverse, inclusive culture that delivers higher team engagement and business growth. A great place to work!”
Customers Bank has enjoyed rapid growth and success in recent years with full year 2021 net income up 153% over full year 2020. The bank recently introduced new commercial banking groups that serve the financial services sector, including the Fund Finance Group, the Technology and Venture Banking Group and the Broker Dealer Group. Over the last several months, the bank introduced new commercial banking teams in Dallas, Orlando, the Carolinas, South Central Pennsylvania and expanded its presence in Chicago. Earlier this year, Customers Bank announced the expansion of its Digital Asset Banking Group that services a variety of clients, including cryptocurrency and digital asset institutions utilizing the bank’s branded Customers Bank Instant Token (CBITTM), to facilitate real time payments and ‘on and off’ ramps to fiat currency.
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