InvoiceCloud’s integrations for PolicyCenter and BillingCenter to streamline the payment and collections process for insurers, while engaging policyholders
InvoiceCloud, an EngageSmart solution for online bill payment services and Guidewire PartnerConnect Solution partner, and Guidewire Software, Inc. (NYSE: GWRE) today announced that InvoiceCloud’s new Ready for Guidewire validated accelerators for PolicyCenter and BillingCenter are now available to users in the Guidewire Marketplace.
The InvoiceCloud platform is a comprehensive, secure, and flexible electronic bill presentment and payment solution that can be customized to meet the needs of any insurer. With its user-friendly, biller-branded interface, policyholders can choose from a full suite of payment options to pay when, how, and where they desire, increasing customer satisfaction. The platform prompts users to enroll in automatic payments and other self-service routes to help reduce billing-related communication and costs, while maximizing operational efficiencies. InvoiceCloud’s robust communications engine gives insurers full control over email and text communications and content, allowing them to keep their policyholders informed and encourage on-time payments.
InvoiceCloud’s Ready for Guidewire integration enables insurers to:
- Easily access payment and premium information from InvoiceCloud directly within Guidewire;
- Drive higher adoption rates of online payments, paperless billing, and automatic payments to reduce staff workload and accelerate collections; and
- Provide timely and accurate billing information to their policyholders.
“With the rise of the availability of digital payment methods across most industries, policyholders expect to have the same copious options when making insurance payments,” said Rob Autor, chief operating officer, InvoiceCloud. “Our technology, integrated with Guidewire, provides insurers with seamless access to the next generation of digital payments and customer experience capabilities for increased policyholder and agent satisfaction.”
“We congratulate InvoiceCloud on the release of its apps for PolicyCenter and BillingCenter,” said Neil Betteridge, vice president, Strategy, Guidewire Software. “InvoiceCloud’s technology is now easily accessible through InsuranceSuite, allowing our joint customers to streamline the premium payment process for themselves and their policyholders. As a frequent customer touchpoint, policy payments present an ideal opportunity for insurers to improve both customer engagement and efficiency.”