Insurance – Consumer PlatformMetromile and Tokio Marine Expand Partnership to Transform Claims

PRNewswire PRNewswireFebruary 13, 20203 min

Metromile, the first insurance carrier powered by machine learning, today announced that Tokio Marine Group deployed the digital, first notice of loss product Metromile REPORT across its $13 billion auto insurance book. With Metromile REPORT, Tokio Marine expects to significantly improve customer claims by enabling drivers to report accidents online and through its app.

“Metromile uses world-leading technology to provide a more sophisticated and personalized approach for its customers. By incorporating its technology into our claims service, we expect to realize millions of dollars in savings and raise the quality of work that can only be performed by our talented team,” said Tokio Marine Group Deputy General Manager Hidenori Kobayashi.

Tokio Marine Group, the largest insurance group in Japan, was the first insurance carrier to license Metromile’s proprietary artificial intelligence claims platform. Metromile Enterprise’s platform can help improve customer satisfaction and limit losses paid to false claims, which Metromile Enterprise believes can reduce loss adjustment expenses by as much as 30% by automating customer experience, detecting fraud, and offering dynamic first notice of loss.

“We are honored to help Tokio Marine focus on what they do best — putting its people and its customers first. Metromile Enterprise’s technology will enable Tokio Marine to use artificial intelligence to improve customer satisfaction, realize industry-leading operating efficiency, and take a significant leap as a technology-driven insurer,” said Metromile CEO Dan Preston.

To learn about how insurance carriers can incorporate automation and machine learning to create a richer customer experience as a competitive advantage, visit, and schedule a free demo.



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