North American Banks Betting Big on Technology: Temenos

North American banking executives are turning to digital technologies to modernize legacy systems and compete with non-traditional players, according to the report
GlobeNewswireNovember 20, 20235 min

North American banks consider technology to be the biggest trend impacting their industry – and are focusing their investment strategy accordingly, finds an Economist Impact study, commissioned by Temenos, which surveyed bank executives in North America.

The report, “Can disruptive technologies bolster the competitiveness of North American Banks?,” finds that while North American banks have traditionally lagged their global counterparts in adopting modern technology, that trend is shifting. The study revealed 90% of North American banks believe technology will have the biggest impact on their industry in the next five years – compared to 63% of banks globally – as they aim to better compete with fintechs and non-financial companies and expand their customer base.

Banks in North America also are prioritizing moving domestic core banking to the cloud more so than those in other regions (36% of North American banks vs. 26% of banks globally). Further, 79% of North American respondents said that a multi-cloud strategy will become a regulatory pre-requisite in the next five years, compared to 60% in Europe.

Quoted in the report, Linda Powell, Deputy Chief Data Officer at BNY Mellon (BNYM), said: “All of the banks that I’m aware of are exploring moving to the cloud, because you can go to scale faster. If you build a good foundation for your data, you can bring in all sorts of technology on top of it to create insights and support execution. The lines of business can really accelerate and use the data to serve our clients and provide the services that they need.”

In addition, nearly a quarter of banks in North America (24%, compared with 18% globally) are focusing their technology investment on DevOps. This is helping banks to speed up changes to their core systems and back-office processes. North American banks see Artificial Intelligence (AI) as a valuable tool for customer fraud detection more than any other region (20%, versus 11% in Europe and 13% globally).

Jonathan Birdwell, Global Head of Policy & Insights, Economist Impact, said: “North American banks expect competition from non-traditional players in the tech and e-commerce space, such as Google, Facebook, and Microsoft. As a result, they are increasingly moving applications to the cloud to best utilize emerging technologies, handle the growth of data, and protect market share from emerging non-traditional entrants.”

In addition to investing in cloud capabilities, the survey found collaboration with fintechs and other technology providers is seen as central to staying agile and competitive. Forty percent of North American banks are participating in sandboxes with fintech and other technology providers to test new propositions compared to 32% of global peers.

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