The Unseen Link: Connecting ITAM, Employee Satisfaction, and Fintech Customer Experience
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SAP Acquires WalkMe to Boost Customer Experience and AI Offerings
SAP SE announced that the companies have entered into a definitive agreement under which SAP will acquire WalkMe, a leader in digital adoption platforms (DAPs). WalkMe’s solutions help organizations navigate constant technology change by providing users with advanced guidance and automation features that enable them to execute workflows seamlessly across any number of applications. This results in higher adoption of the underlying application and as such drives value realization. The Executive and Supervisory Boards of...
Spring Venture Group doubles down on customer experience
Sarah Sampson Appointed as First-Ever Chief Experience Officer
Covéa chooses Guidewire to improve the customer experience
Covéa, a French mutual insurance group bringing together the MAAF, MMA and GMF brands, and Guidewire Software, Inc. (NYSE: GWRE), today announced that Covéa has selected, on behalf of its MMA brand, Guidewire solutions for its claims management platform, and improvement of the digital experience of its policyholders, as well as the Salesforce FSC integration connector. With Guidewire, MMA wants to: Renovate its compensation IT system with an integrated platform; Improve the customer experience, thanks...
Alfa-Bank Drives Improved Customer Experiences by Leveraging NICE Nexidia’s AI-Powered Analytics Solutions
NICE Nexidia Analytics and NICE Quality Central boost customer loyalty, sales and optimal service processes for Alfa-Bank
Verdane Acquires Market Research, Customer Experience and Employee Experience Leader Confirmit
Verdane, the Northern European specialist growth equity investor, has acquired Confirmit, the leading global solutions provider for Customer Experience (CX), Employee Experience and Market Research. Verdane is the major investor in data visualization reporting firm Dapresy and will merge the two companies. “The combination of the Dapresy and Confirmit solutions will be unmatched in the market research and customer experience arena,” said Pål Malmros, responsible for the investment at Verdane. Tobi Andersson, CEO of Dapresy added, “Dapresy has comprehensive CX and market research reporting...
M&T Bank Names Aarthi Murali as Chief Customer Experience Officer
M&T Bank Corporation (NYSE: MTB) (“M&T”) today announced that Aarthi Murali has been named as the company’s first Chief Customer Experience Officer (CXO). Murali reports to Christopher Kay, Executive Vice President and Head of Consumer Banking, Business Banking and Marketing. As Chief Customer Experience Officer, Murali will develop and lead a strategy to elevate work already underway at M&T to create a distinctive and seamless customer experience across the enterprise. She joins M&T Bank from JPMorgan Chase & Co., where she served for...
Alliance Bank Improves Customer Experience with Ephesoft’s Intelligent Capture Solution
Ephesoft, Inc., an industry leader in enterprise content capture and data discovery solutions, and Alliance Bank Malaysia Berhad, a bank well known for serving Malaysian small and medium enterprises (SMEs), today announced that the bank has implemented Ephesoft Transact for intelligent capture automation in their middle-office operations.Fintech News “Ephesoft is able to meet our requirements and is versatile to scale with us as we continue to transform our business processes to deliver faster, simpler and...
Synchrony Drives Radically Simple Customer Experiences
Introduces further enhancements to new account set up accelerating convenience and speed
New American Funding to Use Black Knight Servicing Digital Solution to Provide an Enhanced Customer Experience
— The Black Knight Servicing Digital solution will provide consumers with personalized, timely information to help them get the most out of homeownership. — New American Funding consumers will have anywhere, anytime ability to manage their loans and gain easy access to estimated home values, recent neighborhood sales and opportunities to maximize home equity. Black Knight, Inc. (NYSE: BKI) announced today that New American Funding, an independent mortgage lender headquartered in Orange County, California, has signed an agreement to...