BUSINESSNEXT, a universe of composable enterprise solutions for BFSI, is revolutionizing the banking landscape globally with its customer experience platform, combining Digital Journeys, CRM, and Modern Lending capabilities. The platform is seamlessly enabling banks to simplify customer experiences and remove friction with the infusion of AI-ready data and private gen AI models customized for banking.
The commitment of BUSINESSNEXT to advancing financial inclusion is evident in its efforts to enable banks to embrace digital transformation fully. The company is empowering banks of all sizes in India, delivering more personalized, efficient, and intelligent experiences at every touchpoint. This initiative ensures that interactions with banks are not only richer, faster, and smarter but also align with the evolving needs of the digital-savvy Indian consumer. BUSINESSNEXT’s impact has led to remarkable transformations for BFSI, with tangible results like below.
- Bank Danamon: Achieved 180+ First Touch Resolution Request Types for its 10M+ customers and 10K+ users
- T P Bank: Attained 66% increase in Service Quality Index and 115% increase in Lead Conversions with 3500+ users
- Security Bank: Achieved 100+ touchpoints integration with 5800+ users
- Kotak Bank: Witnessed a 40% impact with more than 13K+ users and 60M+ customers
- HDFC Bank: Achieved an 86% improvement in the Customer Loyalty Index, marking a significant milestone in customer satisfaction with 68 million+ customers
- State Bank of India: Recorded a remarkable 400% increase in lead conversions showcasing the platform’s efficacy in driving tangible business outcomes with more than 48 crore+ customers
- Axis bank: Accomplished 32+ system integration across 80K+ users and 2700+ branches
Outlining the key success metrics achieved by Banks, Sushil Tyagi, Executive Director, said, “Besides enhancing revenue and customer loyalty, BUSINESSNEXT is fostering productivity growth for every banker. Our suite of comprehensive solutions designed to modernize workforce operations, save time, and lower costs, enable banks to operate at peak efficiency. Nurturing customer loyalty at all touchpoints is a core focus for BUSINESSNEXT.”
BUSINESSNEXT empowers banks to deliver exceptional customer experiences effortlessly and at a rapid pace. By integrating innovative technology and fostering a customer-centric approach, it ensures that banks can build and maintain sticky customer loyalty, a crucial factor in today’s competitive banking landscape.
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