What Is Buy Now, Pay Later (BNPL)? How does it work?
February 28, 202310 min
What do you think about the concept of Buy Now Pay Later? Is it a 2023 trend or an age-old concept?
nbkc bank Selects Upstart for Personal Lending
February 3, 20233 min
nbkc bank, a $1.1 billion-asset community bank, today announced that it has partnered with Upstart (NASDAQ: UPST), a leading artificial intelligence (AI) lending marketplace, to provide personal loans to more people across the communities it serves. “At nbkc, our top priority is always to provide the best possible customer experience across every touch point to serve our community and customers,” said Jenna Stricker, Director of Digital Lending for nbkc bank. “Our partnership with Upstart enables...
FNB Again Named One of the World’s Best Banks by Forbes
April 15, 20224 min
F.N.B. Corporation (NYSE: FNB) announced that its banking subsidiary, First National Bank, has been ranked by Forbes as one of the World’s Best Banks for a second consecutive year. FNB is one of only 75 banks in the United States, and 435 worldwide, to be included in the 2022 rankings, which are based solely on consumer feedback. “We are proud of this recognition from Forbes, especially because it speaks to the overall FNB customer experience and the trust that consumers...
Covéa chooses Guidewire to improve the customer experience
February 2, 20223 min
Covéa, a French mutual insurance group bringing together the MAAF, MMA and GMF brands, and Guidewire Software, Inc. (NYSE: GWRE), today announced that Covéa has selected, on behalf of its MMA brand, Guidewire solutions for its claims management platform, and improvement of the digital experience of its policyholders, as well as the Salesforce FSC integration connector. With Guidewire, MMA wants to: Renovate its compensation IT system with an integrated platform; Improve the customer experience, thanks...
Creditas Solutions appoints Ramakant Khandelwal as CPO
September 20, 20214 min
Creditas Solutions, India’s leading FinTech in delinquency management, announces the appointment of Ramakant Khandelwal, former Marketing and Digital leader from PAYBACK India, as the Chief Product Officer. An industry veteran with 21 years of experience across multiple segments including BFSI, Loyalty, and FMCG, Ramakant has demonstrable track-record to scale business growth, achieve goals, and drive profitability. He holds a Bachelor’s degree in Engineering from IIT Roorkee and an MBA degree from MDI, Gurgaon. Most recently, Ramakant has worked with PAYBACK...
Majesco Digital Customer360 Recognized in A Digital FNOL Overview
August 4, 20215 min
New report looks at digital FNOL capabilities across 18 vendors helping to transform the claims process with new technologies Majesco, a global leader of cloud insurance software solutions for insurance business transformation, today announce that Majesco Digital Customer360 for P&C has been profiled in Aite-Novarica Group’s A Digital FNOL Market Overview: First Impressions Last Report. Claims processing and handling has become the moment of truth for insurers. In today’s rapidly evolving, digitally enabled market, claims management is increasingly complex...
Mike Linton and Pamela Hughes Patenaude to join loanDepot
August 2, 20219 min
Linton’s extensive consumer experience and Patenaude’s deep housing sector expertise to strengthen loanDepot’s offering and accelerate strategic growth loanDepot, Inc. (the “Company,”NYSE: “LDI,” together with its subsidiaries, “loanDepot”), the nonbank lending innovator that is using its proprietary mello® technology to transform the mortgage industry, today announced the appointment of Mike Linton, a consumer and product marketing expert, and Pamela Hughes Patenaude, a prominent housing policy expert and former deputy secretary of the U.S. Department of Housing and Urban Development, to...
NOW Insurance Named Matt Higgins as EVP
July 30, 20214 min
Higgins will play an instrumental role in the continued development of the A.I. platform, machine learning algorithms designed to enhance the customer experience NOW Insurance (NOW), an AI-enabled insurance platform designed to quickly match small business owners and professionals with affordable coverage plans, announced today the hiring of Matt Higgins as executive vice president of engineering. Higgins, who began his role in June, brings a wide breadth of technology and leadership expertise to NOW Insurance’s leadership...
NICE Introduces Agile CX, Preparing Organizations for Extreme Business Agility in the New Reality
June 13, 20206 min
Utilizing cloud, AI, and analytics to build a blueprint for providing superior CX business insight and workforce agility